Job Details

Digital Marketing Executive

Skypotential is in search of a Digital Marketing Executive (Communities) for supporting its efforts in managing online communities.

Job Description:

  • Build and grow community through identification of customer base, promotion of community, best practices, enablement, content, and strategic initiatives
  • Nurture, manage, and improve community culture. Create a healthy environment for members to connect with each other and facilitate, strengthen, and encourage those relationships
  • Managing the community. Welcome new members, introducing community members to each other, and moderating community content, and providing customer support to community members.
  • Identify and nurture influencers and super users
  • Maintain a healthy community culture by developing and maintaining community guidelines and policies, and adding and removing members from the community.
  • Manage feedback and complaints and notify key stakeholders. Proactively respond to questions, concerns, complaints, and other communications as appropriate.
  • Gather testimonials and feedback produced in the community, to drive product innovation and guide better use cases.
  • Create strategic content designed to build relationships between members

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