- Build and grow community through identification of customer base, promotion of community, best practices, enablement, content, and strategic initiatives
- Nurture, manage, and improve community culture. Create a healthy environment for members to connect with each other and facilitate, strengthen, and encourage those relationships
- Managing the community. Welcome new members, introducing community members to each other, and moderating community content, and providing customer support to community members.
- Identify and nurture influencers and super users
- Maintain a healthy community culture by developing and maintaining community guidelines and policies, and adding and removing members from the community.
- Manage feedback and complaints and notify key stakeholders. Proactively respond to questions, concerns, complaints, and other communications as appropriate.
- Gather testimonials and feedback produced in the community, to drive product innovation and guide better use cases.
- Create strategic content designed to build relationships between members